Terms and conditions
Welcome to Caffè Bello, where quality, craftsmanship, and experience come together in every cup of coffee. Transparency, reliability, and customer care are at the heart of everything we do.
1. About Caffè Bello
Caffè Bello B.V.
Melbournestraat 14, 1175 RM
Lijnden, The Netherlands
Chamber of Commerce (KvK): 34358398
VAT Number: NL821257365B01
WEEE Number: DE 40883164
Inspired by the birthplace of coffee culture at the crossroads of Switzerland and Italy, our blends reflect Swiss precision and Italian passion.
Contact: info@caffebello.com
2. Contact & Customer Support
We value personal and transparent communication. Our team aims to respond within 24 hours with professionalism and genuine care.
3. Shipping & Delivery
- Currently delivering within the Netherlands
- Expansion to other EU countries coming soon
- Delivery time (NL): 1–3 business days
- Shipping cost: €4.95
- Free shipping on orders over €40
- Track & Trace provided for all orders
4. Payments
- iDEAL (Netherlands)
- PayPal
- Credit Cards: Visa, Maestro, Mastercard
All prices include VAT. Post-payment methods are currently not supported.
5. Warranty & Quality
- 2-year warranty on coffee machines and accessories
- Technical support and certified repair partners
- Freshly roasted coffee without artificial additives
6. Business & Hospitality Clients
We offer tailored solutions including private labels, subscriptions, and bulk orders. These terms apply unless agreed otherwise in writing.
7. Intellectual Property
All content on this website is the property of Caffè Bello B.V. and may not be used without written permission.
8. Complaints
Complaints can be submitted via email or in writing. We aim to resolve all complaints within 5 business days.
Privacybeleid
Your privacy is important to us. This policy explains how we collect, use, and protect your personal data.
Data We Collect
- Personal and contact details
- Order and payment information
- Website usage and analytics data
How We Use Your Data
- Order processing and delivery
- Customer communication
- Website improvement
- Legal compliance
Your Rights
You may request access, correction, or deletion of your data at any time. Contact: info@caffebello.com
Return & Refund Policy
Geeft
- 14-day return period
- Only unopened and undamaged products
- Return shipping costs covered by us
Refunds
- Processed within 7 business days
- Refunded via original payment method
Due to food safety regulations, opened products cannot be returned.
Caffè Bello – The Coffee Artists